Terms and Conditions

Terms and Conditions Delivery policy Our standard turnaround time is 5-7 days from receipt of a purchase order and a payment in some cases. Larger orders and jobs requiring special finishing may take longer. Lead times and delivery date will be given on confirmation of the order. Jobs are dispatched by standard post whenever possible and customers in France can expect delivery within 5 working days. A courier service is available upon request and will be charged separately - please note that we cannot guarantee delivery times provided by 3rd party courier services used and we cannot be held responsible for consequential loss or costs incurred due to late delivery by any third party couriers. Collection from our offices can also be arranged. Refund, replacement and cancellation terms If not satisfied with the quality of work carried out, customers can call 04 42 59 22 91 to discuss their issues. Replacement goods can be arranged subject to prior agreement. Creative IT France reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Cancellations of orders made in writing are accepted before the processing of the job. Once the job is started, no cancellation can be accepted. Payment terms All goods remain the property of Creative IT France until full payment is received. Payments are accepted in British pounds and Euro only. Payments can be made by credit card, or cheque with all orders at time of placing the order. Cheques should be made payable to ‘Creative IT France'. BACS payments can also be accepted, please call 04 42 59 22 91 for details. Creative IT France, 24 Rue du Bon Repos, 04100 Manosque, France Tel 04 42 59 22 91